Jira Admin Apex Systems, a large I.T. consulting agency, has an immediate opportunity to support one of our top clients in Santa Clara, CA. Location: Santa Clara, CA Duration: 6 months initially then extensions Principal Duties and Responsibilities: Create, manage, and support all administrative functions associated with Jira, Confluence, 3rd party add-ons, and integrations Drive the strategic roadmap for better tool utilization through documentation, training, coaching, and optimization, enabling stakeholders to work with even greater productivity Use your deep knowledge of the Jira platform and experience to build the Jira hierarchy and workflows to implement and maintain consistent structure, taxonomy, usage, and SOX compliance Establish and maintain system optimization for shared filters and dashboards, group subscriptions, global permissioning, email notifications, and resolving workflow issues Proactively plan and implement upgrades for the project management platforms Create Jira based reports, dashboards, and planning views based on different user requirements and provide stakeholders with actionable metrics and status reports Troubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materials Communicate, written and verbal, with technical and non-technical cross-functional teams Skills: Troubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materials Communicate, written and verbal, with technical and non-technical cross-functional BA/BS degree or equivalent experience in Information Technology or Computer Sciences Requirements: 5+ years of experience with deep hands-on expertise with the Jira 5+ product suite (Atlassian, Confluence, and others), supporting 3rd party add-ons (Portfolio, Structure, etc.) and integrations Knowledge of the Jira product suite at admin and super-user level (Jira Certified a plus) Proven technical expertise integrating Jira applications with enterprise platforms like Workday, OKTA, Slack, etc., through a mix of API and integration tools Conceptual and practical understanding of SDLC and Agile Frameworks Knowledge of Scrum and continuous integration and continuous deployment practices Experience with writing scripts and managing reports on Jira and supported reporting applications Experience with providing user management, access roles and permissioning, global and project-level configuration and maintenance, training, and end-user support for JIRA Experience designing, configuring, maintaining, and evolving customized project space setups to include issue type scheme design, screen scheme design, new field design, and workflow design and configuration. Software Technology Inc
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